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Customer Charter - Information

In all our contacts with you, we will be as helpful as possible.

We will ensure that all information is clear, timely and accurate.

We will try to ensure that all information, forms and leaflets are easily understood.

We will do our best to simplify rules, regulations and procedures.

Our website address is www.defence.ie

All key publications are available on our website.

We will cooperate with other Departments in making online access to Government services easier.

Should you have any suggestions on improving our webbased services, please send your comment to

webmaster@defence.ie


A list of Contact Points for all branches in the Department is available


Related Links
eMail Customer Service
Contact List
Related Publications
5 May 2010
Customer Charter - English

In this Charter we set out customer service commitments against which we will measure customer satisfaction levels.
>> View Publication
5 May 2010
Customer Charter - Gaeilge

The Irish Language version of Customer Service Charter
>> View Publication
5 May 2010
Customer Service Action Plan 2010-2012

The Customer Service Action Plan sets out the principles and standards of customer service which the public are entitled to expect from the Department of Defence
>> View Publication
5 May 2010
Customer Service Action Plan 2010 - 2012 (Irish Version)

The Irish version of the Customer Service Action Plan sets out the principles and standards of customer service which the public are entitled to expect from the Department of Defence
>> View Publication
28 October 2010
Defence Scheme 2010-2013 under Section 15 of the Official Languages Act, 2003

This Scheme was prepared by the Department of Defence pursuant to section 11 of the Official Languages Act, 2003.
>> View Publication
12 March 2008
Department of Defence Official Languages Scheme 2007-2010

This Scheme was prepared by the Department of Defence pursuant to section 11 of the Official Languages Act, 2003.
>> View Publication
12 March 2008
Department of Defence Official Languages Scheme 2007-2010 (Irish Version)

This Scheme was prepared by the Department of Defence pursuant to section 11 of the Official Languages Act, 2003.
>> View Publication
10 November 2010
Department of Defence Official Languages Scheme 2010-2013 (Irish Version)

This Scheme was prepared by the Department of Defence pursuant to section 11 of the Official Languages Act, 2003.
>> View Publication
Contact Us

Department of Defence
Station Road
Newbridge
Co. Kildare

Tel 00 353 45 492000
Fax 00 353 45 492017
* loCall 1890 251890
** Or call 0761 001 607

info@defence.ie

eolas@defence.ie

* Note that the rates charged for the use of 1890 (LoCall) numbers may vary among different service providers
** 0761 numbers are charged as a national number from landlines and mobiles and are often included in bundle deals offered by phone operators