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| Customer Charter - Telephone Enquiries
Our telephonists provide a service from 9.15am to 5.30pm.(5.15p.m. on Friday) on 01-8042000 (Dublin) and 091–743700 (Galway).
If you are calling the Department from outside our telephone area code you may use the 1890 LoCall service to call us at local call rates as follows:
| Dublin |  | Galway |
| LoCall 1890 251890 | | LoCall 1890 426444 |
Our telephonists will route your call to the appropriate person or section.
If you know the extension of the person or section you wish to contact, you can dial the extension directly by using the following prefixes:
| Dublin | | Galway |
| 01-804 + the four digit extension | | 091-74 + the four digit extension |
Where extensions are unattended, these will beprogrammed to deliver an appropriate message andrecord your message to be dealt with later, or else your call will be diverted to an attended phone. As a result no call should be left unanswered.
In conversation with you, we will be polite and courteous,and we will give you a contact name and telephone number and will be happy to repeat this at any time.
If we cannot answer your queries immediately, we will take your details and agree to call you back at a time that suits you.
If we need to transfer your call to a colleague, we will explain why.We will give you that person's name and number and ensure that your call is properly transferred.
Más mian leat Gaeilge a labhairt linn, cuirfimid thú i dteagmháil le duine atá líofa sa teanga.
A list of Contact Points for all branches in the Department is available
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| Related Publications |
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| 6 August 2004 Contact List
A list of the branches and offices in the Department of Defence and the contact details for each location 5 May 2010 Customer Charter - English
In this Charter we set out customer service commitments against which we will measure customer satisfaction levels. 5 May 2010 Customer Charter - Gaeilge
The Irish Language version of Customer Service Charter 5 May 2010 Customer Service Plan 2004-2007
The Customer Service Action Plan sets out the principles and standards of customer service which the public are entitled to expect from the Department of Defence 5 May 2010 Customer Service Plan 2004 - 2007 (Irish Version)
The Irish version of the Customer Service Action Plan sets out the principles and standards of customer service which the public are entitled to expect from the Department of Defence 12 March 2008 Department of Defence Official Languages Scheme 2007-2010
This Scheme was prepared by the Department of Defence pursuant to section 11 of the Official Languages Act, 2003. 12 March 2008 Department of Defence Official Languages Scheme 2007-2010 (Irish Version)
This Scheme was prepared by the Department of Defence pursuant to section 11 of the Official Languages Act, 2003. |
Contact Us
Department of Defence
Parkgate
Infirmary Road
Dublin 7
Tel 00 353 1 8042000
Fax 00 353 1 6710229
* loCall 1890 251890
emailinfo@defence.irlgov.ie
eolas@defence.irlgov.ie
* Note that the rates charged for the use of 1890 (LoCall) numbers may vary among different service providers |
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