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Customer Charter - Telephone Enquiries

Our telephonists provide a service from 9.15am to 5.30pm.(5.15p.m. on Friday) on 045-492000 (Newbridge) and 091–743700 (Galway).

If you are calling the Department from outside our telephone area code you may use the 1890 LoCall service to call us at local call rates as follows:


NewbridgeGalway
LoCall 1890 251890LoCall 1890 426444


Our telephonists will route your call to the appropriate person or section.

If you know the extension of the person or section you wish to contact, you can dial the extension directly by using the following prefixes:


NewbridgeGalway
045-49 + the four digit extension091-74 + the four digit extension


Where extensions are unattended, these will beprogrammed to deliver an appropriate message andrecord your message to be dealt with later, or else your call will be diverted to an attended phone. As a result no call should be left unanswered.

In conversation with you, we will be polite and courteous,and we will give you a contact name and telephone number and will be happy to repeat this at any time.

If we cannot answer your queries immediately, we will take your details and agree to call you back at a time that suits you.

If we need to transfer your call to a colleague, we will explain why.We will give you that person's name and number and ensure that your call is properly transferred.

Más mian leat Gaeilge a labhairt linn, cuirfimid thú i dteagmháil le duine atá líofa sa teanga.

A list of Contact Points for all branches in the Department is available
Related Links
eMail Customer Service
Contact List
Related Publications
5 May 2010
Customer Charter - English

In this Charter we set out customer service commitments against which we will measure customer satisfaction levels.
>> View Publication
5 May 2010
Customer Charter - Gaeilge

The Irish Language version of Customer Service Charter
>> View Publication
5 May 2010
Customer Service Action Plan 2010-2012

The Customer Service Action Plan sets out the principles and standards of customer service which the public are entitled to expect from the Department of Defence
>> View Publication
5 May 2010
Customer Service Action Plan 2010 - 2012 (Irish Version)

The Irish version of the Customer Service Action Plan sets out the principles and standards of customer service which the public are entitled to expect from the Department of Defence
>> View Publication
28 October 2010
Defence Scheme 2010-2013 under Section 15 of the Official Languages Act, 2003

This Scheme was prepared by the Department of Defence pursuant to section 11 of the Official Languages Act, 2003.
>> View Publication
12 March 2008
Department of Defence Official Languages Scheme 2007-2010

This Scheme was prepared by the Department of Defence pursuant to section 11 of the Official Languages Act, 2003.
>> View Publication
12 March 2008
Department of Defence Official Languages Scheme 2007-2010 (Irish Version)

This Scheme was prepared by the Department of Defence pursuant to section 11 of the Official Languages Act, 2003.
>> View Publication
10 November 2010
Department of Defence Official Languages Scheme 2010-2013 (Irish Version)

This Scheme was prepared by the Department of Defence pursuant to section 11 of the Official Languages Act, 2003.
>> View Publication
Contact Us

Department of Defence
Station Road
Newbridge
Co. Kildare

Tel 00 353 45 492000
Fax 00 353 45 492017
* loCall 1890 251890
** Or call 0761 001 607

info@defence.ie

eolas@defence.ie

* Note that the rates charged for the use of 1890 (LoCall) numbers may vary among different service providers
** 0761 numbers are charged as a national number from landlines and mobiles and are often included in bundle deals offered by phone operators