Search Publications
Home > Publications > Department of Defence Official Languages Scheme 2007-2010

Defence Scheme 2007-2010
Under under Section 11 of the Official Languages Act, 2003
Download File (Click Icon)
93 Pages PDF Format (747kb)
DODScheme2007.pdf

This Scheme was prepared by the Department of Defence pursuant to section 11 of the Official Languages Act, 2003. Section 11 provides for the preparation by public bodies of a statutory scheme outlining the services they will provide through the media of Irish and English (collectively and individually), and the measures to be adopted to ensure that any service not provided by the Department through the medium of Irish will be provided in an agreed timeframe. Click on icon to view the full document
Table of Contents


Introduction and Background
1.1 Introduction
1.2 Preparation of the Language Scheme
1.3 Content of the Language
1.4 Commencement date of the Scheme

Overview of the Department of Defence
2.1 Mandate
2.2 Mission Statement
2.3 Strategic Objectives
2.4 Branches in the Department
2.5 Customers and Stakeholders
2.6 Assessment of Services already available in Irish
Services/Activities already provided in Irish
3.1 Means of Communication
3.2 English only Services
3.3 Irish and English Services
3.4 Irish only Services
3.5 Department’s Website
3.6 Speeches and Statements
3.7 Points of Contact with the Public

Enhancement of Services to be provided bilingually
4.1 Fully Bilingual Services
4.2 Oral Announcements
4.3 Recruitment and Replacement
4.4 Training and Development
4.5 Gaeltacht Place names

Monitoring and Revision

Publicising the Agreed Scheme

Related Publications
6 August 2004
Contact List

A list of the branches and offices in the Department of Defence and the contact details for each location
5 May 2010
Customer Charter - English

In this Charter we set out customer service commitments against which we will measure customer satisfaction levels.
5 May 2010
Customer Charter - Gaeilge

The Irish Language version of Customer Service Charter
5 May 2010
Customer Service Plan 2004-2007

The Customer Service Action Plan sets out the principles and standards of customer service which the public are entitled to expect from the Department of Defence
5 May 2010
Customer Service Plan 2004 - 2007 (Irish Version)

The Irish version of the Customer Service Action Plan sets out the principles and standards of customer service which the public are entitled to expect from the Department of Defence
12 March 2008
Department of Defence Official Languages Scheme 2007-2010

This Scheme was prepared by the Department of Defence pursuant to section 11 of the Official Languages Act, 2003.
12 March 2008
Department of Defence Official Languages Scheme 2007-2010 (Irish Version)

This Scheme was prepared by the Department of Defence pursuant to section 11 of the Official Languages Act, 2003.

Contact Us

Department of Defence
Parkgate
Infirmary Road
Dublin 7

Tel 00 353 1 8042000
Fax 00 353 1 6710229
* loCall 1890 251890

emailinfo@defence.irlgov.ie
eolas@defence.irlgov.ie

* Note that the rates charged for the use of 1890 (LoCall) numbers may vary among different service providers