Customer Service
In the Department of Defence we believe that it is our duty to serve the citizens of Ireland to the best of our ability and that the citizen is entitled to expect high standards, both in terms of the services we offer and how we deliver those services. These values have shaped successive Departmental Strategy Statements and annual business plans. Ultimately, the quality of our customer service is dependent on how well we implement these on a day-to-day basis. Our Customer Charter sets out the standard of service we extend to or customers.
The Department of Defence mission is
"To provide for the military defence of the State, contribute to national and international peace and security and fulfil all other roles assigned by Government." |
Customer Charter
We will deliver quality services with courtesy, sensitivity and the minimum delay, fostering a climate of mutual respect between us and our customers. We have given service commitments in the following areas (Click to view details)
A list of Contact Points for all branches in the Department is available
Department of Defence Scheme 2010-2013 under section 15 of the Official Languages Act, 2003
This Scheme was prepared by the Department of Defence pursuant to section 15 of the Official Languages Act, 2003. Section 15 provides for the periodic review of the scheme in place and the preparation and presentation, for confirmation by the Minister of Community Equality and Gaeltacht Affairs, of a new draft scheme. The new scheme will outline the services that will be provided through the media of Irish and English (collectively and individually), and the measures to be adopted to ensure that any service not provided by the Department through the medium of Irish will be provided in an agreed timeframe.
If you want to know more about Customer Service in the Irish Civil Service, further information is available on www.onegov.ie
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Contact Us
Department of Defence
Station Road
Newbridge
Co. Kildare
Tel 00 353 45 492000
Fax 00 353 45 492017
* loCall 1890 251890
emailinfo@defence.irlgov.ie
eolas@defence.irlgov.ie
* Note that the rates charged for the use of 1890 (LoCall) numbers may vary among different service providers |
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