Customer Service
In the Department of Defence we believe that it is our duty to serve the citizens of Ireland to the best of our ability and that the citizen is entitled to expect high standards, both in terms of the services we offer and how we deliver those services. These values have shaped successive Departmental Strategy Statements and annual business plans. Ultimately, the quality of our customer service is dependent on how well we implement these on a day-to-day basis. Our Customer Charter sets out the standard of service we extend to or customers.
The Department of Defence mission is
"To provide for the military defence of the State, contribute to national and international peace and security and fulfil all other roles assigned by Government." |
Customer Charter
We will deliver quality services with courtesy, sensitivity and the minimum delay, fostering a climate of mutual respect between us and our customers. We have given service commitments in the following areas (Click to view details)
A list of Contact Points for all branches in the Department is available
Department of Defence Scheme 2007-2010 under section 11 of the Official Languages Act, 2003
This Scheme was prepared by the Department of Defence pursuant to section 11 of the Official Languages Act, 2003. Section 11 provides for the preparation by public bodies of a statutory scheme outlining the services they will provide through the media of Irish and English (collectively and individually), and the measures to be adopted to ensure that any service not provided by the Department through the medium of Irish will be provided in an agreed timeframe.
If you want to know more about Customer Service in the Irish Civil Service, further information is available on www.onegov.ie
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| Related Publications |
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| 6 August 2004 Contact List
A list of the branches and offices in the Department of Defence and the contact details for each location 25 June 2004 Customer Charter - English
In this Charter we set out customer service commitments against which we will measure customer satisfaction levels. 23 June 2004 Customer Charter - Gaeilge
The Irish Language version of Customer Service Charter 21 November 2004 Customer Service Plan 2004-2007
The Customer Service Action Plan sets out the principles and standards of customer service which the public are entitled to expect from the Department of Defence 22 November 2004 Customer Service Plan 2004 - 2007 (Irish Version)
The Irish version of the Customer Service Action Plan sets out the principles and standards of customer service which the public are entitled to expect from the Department of Defence 12 March 2008 Department of Defence Official Languages Scheme 2007-2010
This Scheme was prepared by the Department of Defence pursuant to section 11 of the Official Languages Act, 2003. 12 March 2008 Department of Defence Official Languages Scheme 2007-2010 (Irish Version)
This Scheme was prepared by the Department of Defence pursuant to section 11 of the Official Languages Act, 2003. |
Contact Us
Department of Defence
Parkgate
Infirmary Road
Dublin 7
Tel 00 353 1 8042000
Fax 00 353 1 8045000
* loCall 1890 251890
emailinfo@defence.irlgov.ie
* Note that the rates charged for the use of 1890 (LoCall) numbers may vary among different service providers |
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