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Customer Charter - Opening Hours

All of our offices are open Monday to Friday from 9.15 a.m. to 5.30 p.m. (5.15 p.m. on Friday), with a limited service during lunch time and outside these periods.

If you are visiting our offices, we will be happy to make an appointment for you.We will advise you of the exact location, the security arrangements applicable and we will ensure that you are expected and met at the set time. If you have any special needs, please let us know.

If you are driving to meet us we will try to organise parking for you at your prior request.

Our reception staff will be available to help you.We will be polite, courteous and fair in our dealings with you.

We will keep our offices clean and safe.

Our offices are accessible to people with disabilities.Should you have any concerns or special needs, please let us know how we may help.


Location of Offices

Our Offices are in the following locations

Department of Defence Headquarters, Station Road, Newbridge, Co. Kildare
(Defence Forces Personnel Branch, Executive Branch, Information Systems Branch, Office of Emergency Planning, Officer of the Minister for Defence, Office of the Secretary General, Human Resources Branch, Internation Security and Defence Policy Branch, Planning and Organisation Branch, Legislation Branch, Consiliation and Arbitration Branch, Planning and Organisation Branch)
(Litigation Section, Contacts Branch, Property Management Branch)

Aras an tSaile, Renmore, Galway
(Finance Branch, Information Systems Branch)

Government Bulidings, Dublin 2
(Office of the Minister for State)

Brussels
(Brussels Office)


A list of Contact Points for all branches in the Department is available


Related Links
eMail Customer Service
Contact List
Related Publications
5 May 2010
Customer Charter - English

In this Charter we set out customer service commitments against which we will measure customer satisfaction levels.
>> View Publication
5 May 2010
Customer Charter - Gaeilge

The Irish Language version of Customer Service Charter
>> View Publication
5 May 2010
Customer Service Action Plan 2010-2012

The Customer Service Action Plan sets out the principles and standards of customer service which the public are entitled to expect from the Department of Defence
>> View Publication
5 May 2010
Customer Service Action Plan 2010 - 2012 (Irish Version)

The Irish version of the Customer Service Action Plan sets out the principles and standards of customer service which the public are entitled to expect from the Department of Defence
>> View Publication
28 October 2010
Defence Scheme 2010-2013 under Section 15 of the Official Languages Act, 2003

This Scheme was prepared by the Department of Defence pursuant to section 11 of the Official Languages Act, 2003.
>> View Publication
12 March 2008
Department of Defence Official Languages Scheme 2007-2010

This Scheme was prepared by the Department of Defence pursuant to section 11 of the Official Languages Act, 2003.
>> View Publication
12 March 2008
Department of Defence Official Languages Scheme 2007-2010 (Irish Version)

This Scheme was prepared by the Department of Defence pursuant to section 11 of the Official Languages Act, 2003.
>> View Publication
10 November 2010
Department of Defence Official Languages Scheme 2010-2013 (Irish Version)

This Scheme was prepared by the Department of Defence pursuant to section 11 of the Official Languages Act, 2003.
>> View Publication
Contact Us

Department of Defence
Station Road
Newbridge
Co. Kildare

Tel 00 353 45 492000
Fax 00 353 45 492017
* loCall 1890 251890
** Or call 0761 001 607

info@defence.ie

eolas@defence.ie

* Note that the rates charged for the use of 1890 (LoCall) numbers may vary among different service providers
** 0761 numbers are charged as a national number from landlines and mobiles and are often included in bundle deals offered by phone operators