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| Customer Charter - Correspondence
We will acknowledge all correspondence, whether written or electronic, within 3 working days of receipt, unless a definitive reply can issue within 5 days.
We will provide a definitive reply, where possible, to all correspondence within 15 working days.
If it is not possible to provide a definitive reply within this period, we will send you an interim reply explaining the position within 15 working days.
We will write to you in clear simple language and only use technical terms when absolutely necessary.
We will ensure that all letters carry a contact name, direct dial telephone number, fax number and e-mail address. Please feel free to use these details to contact us further.
We will process payments promptly.
Má scríobhann tú chugainn as Gaeilge, freagróimíd i nGaeilge.
A list of Contact Points for all branches in the Department is available
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| Related Publications |
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| 6 August 2004 Contact List
A list of the branches and offices in the Department of Defence and the contact details for each location 5 May 2010 Customer Charter - English
In this Charter we set out customer service commitments against which we will measure customer satisfaction levels. 5 May 2010 Customer Charter - Gaeilge
The Irish Language version of Customer Service Charter 5 May 2010 Customer Service Plan 2004-2007
The Customer Service Action Plan sets out the principles and standards of customer service which the public are entitled to expect from the Department of Defence 5 May 2010 Customer Service Plan 2004 - 2007 (Irish Version)
The Irish version of the Customer Service Action Plan sets out the principles and standards of customer service which the public are entitled to expect from the Department of Defence 12 March 2008 Department of Defence Official Languages Scheme 2007-2010
This Scheme was prepared by the Department of Defence pursuant to section 11 of the Official Languages Act, 2003. 12 March 2008 Department of Defence Official Languages Scheme 2007-2010 (Irish Version)
This Scheme was prepared by the Department of Defence pursuant to section 11 of the Official Languages Act, 2003. |
Contact Us
Department of Defence
Parkgate
Infirmary Road
Dublin 7
Tel 00 353 1 8042000
Fax 00 353 1 6710229
* loCall 1890 251890
emailinfo@defence.irlgov.ie
eolas@defence.irlgov.ie
* Note that the rates charged for the use of 1890 (LoCall) numbers may vary among different service providers |
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