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| Customer Charter - Correspondence
We will acknowledge all correspondence, whether written or electronic, within 3 working days of receipt, unless a definitive reply can issue within 5 days.
We will provide a definitive reply, where possible, to all correspondence within 15 working days.
If it is not possible to provide a definitive reply within this period, we will send you an interim reply explaining the position within 15 working days.
We will write to you in clear simple language and only use technical terms when absolutely necessary.
We will ensure that all letters carry a contact name, direct dial telephone number, fax number and e-mail address. Please feel free to use these details to contact us further.
We will process payments promptly.
Má scríobhann tú chugainn as Gaeilge, freagróimíd i nGaeilge.
A list of Contact Points for all branches in the Department is available
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