 Department of Defence
Customer Survey 2005
The Department of Defence is committed to providing high quality services to the tax payer. As a follow up to our Customer Charter, we plan to survey our customers on a regular basis and would welcome your views to help us monitor and improve our levels of service. All replies will be confidential and will be used for this purpose only. If you wish to include your name and contact details, you may do so at the bottom of the survey
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| Please select which branch/branches you have dealt with |
| Use the Ctrl key to select multiple Branches |
| Q1 | How satisfied are you with the following |  |
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| a. | the time taken to answer the phone? |
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| b. | the politeness, courtesy and efficiency of staff when you call? |
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| c. | the ease with which you reach the person you need to speak to? |
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| d. | the time taken to answer your query? |
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| e. | the time taken to return a phone call after leaving a phone message for a member of staff? |
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| Q2 | How satisfied are you with the following | |
| a. | the time taken to respond to queries? |
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| b. | the clarity of the reply? |
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| c. | the accuracy of the information provided? |
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| Q3 | Are our forms easy to understand?
(If not, please specify below) |
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| Q4 | Is it easy to find information on our web site - www.defence.ie? |
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| Q5 | Overall, how do you rate the service you receive from the Department of Defence? |
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Suggestions or comments on how our service could be improved
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| Contact Details - Optional |